Returns & Refunds

Because every Neon Harbor item is printed on demand just for you, we handle returns a little differently from a traditional retailer.

Damaged, defective, or wrong items

If your order arrives damaged, misprinted, or isn't what you ordered, we'll make it right with a free replacement or a refund. Email TODO you@example.com within 30 days of delivery with your order number and a clear photo of the issue.

Buyer's remorse & sizing

Made-to-order items generally can't be restocked, so we don't accept returns for change-of-mind or incorrect size chosen at checkout. Please check the size guide on each product before ordering.

Order changes & cancellations

We can change or cancel an order only before it enters production (usually a short window after checkout). Contact us as soon as possible and we'll do our best.

Lost in transit

If tracking shows your order was lost in transit, reach out and we'll open a claim with the carrier and sort out a replacement or refund.

Refunds

Approved refunds are issued to your original payment method via Stripe. It may take a few business days for the refund to appear on your statement.